Privacy Policy
Effective Date: [01/07/26]
Last Updated: [01/07/26]
Privacy Policy
At Top Body Strength & Fitness, we are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect your personal information when you become a member, use our facilities, visit our website or contact us.
1. Who We Are
[Top Body Gym (TB Community Hub]
Address: 26a Longs Ind Est, Englands Lane, Gorleston, Great Yarmouth, Norfolk, NR31 6NE
Email: topbodycommunityhub@gmail.com
Telephone: (01493) 655229]
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.
2. Information We Collect
We may collect and process the following categories of personal information.
Identity Information
• Full name
• Date of birth
• Gender (where provided)
• Photograph (for membership identification, where applicable)
Contact Information
• Home address
• Email address
• Telephone number
• Emergency contact details
Membership Information
• Membership type
• Membership number
• Attendance records
• Class bookings
• Personal training appointments
• Membership history
Payment Information
Payments are securely processed through our third-party payment providers. We may retain limited payment details such as:
• Billing address
• Payment status
• Transaction history
We do not store full debit or credit card details.
Health Information
To help ensure your safety while using our facilities, we may ask you to provide health-related information such as:
• Medical conditions
• Injuries
• Disabilities
• Exercise limitations
• Health questionnaires
• Fitness assessments
• Body measurements
• Personal fitness goals
Health information is treated as special category personal data under UK GDPR and is processed only where legally permitted, typically with your explicit consent or where necessary to protect your vital interests.
Website Information
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookie information
3. How We Collect Your Information
We collect personal information when you:
• Join our gym
• Complete membership forms
• Book classes
• Purchase services
• Contact us
• Visit our website
• Complete health questionnaires
• Participate in fitness assessments
• Subscribe to newsletters
• Enter competitions or promotions
4. How We Use Your Information
We use your personal information to:
• Manage your membership
• Provide access to our facilities
• Deliver personal training services
• Process payments
• Contact you regarding your membership
• Book classes and appointments
• Maintain attendance records
• Respond to enquiries
• Improve our services
• Ensure member safety
• Prevent fraud
• Meet legal and regulatory obligations
Where you have given consent, we may also send marketing communications about promotions, offers and events.
5. Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
• Performance of a contract (to provide your membership and services)
• Compliance with legal obligations
• Legitimate interests (such as managing our business and improving services)
• Your consent (for marketing and certain health information)
Where we rely on consent, you may withdraw it at any time.
6. Sharing Your Information
We may share your information with:
• Payment processors
• Membership management software providers
• IT service providers
• Personal trainers working on our behalf
• Professional advisers (such as accountants, solicitors and insurers)
• Emergency services where necessary
• Government or regulatory authorities where required by law
We never sell your personal information.
7. International Transfers
If we transfer personal information outside the United Kingdom, we will ensure that appropriate safeguards are in place as required by UK data protection law.
8. Data Security
We use appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration or disclosure.
These measures include secure computer systems, restricted staff access, password protection and encrypted communications where appropriate.
9. Data Retention
We retain personal information only for as long as necessary to:
• Provide our services
• Maintain membership records
• Meet legal obligations
• Resolve disputes
• Defend legal claims
When personal information is no longer required, it is securely deleted or anonymised.
10. CCTV
For the safety and security of our members, staff and visitors, CCTV may operate in and around our premises.
CCTV recordings are used for security, crime prevention and incident investigation and are retained only for as long as reasonably necessary unless required for legal proceedings.
11. Marketing
If you have opted in, we may send:
• Promotional emails
• Newsletters
• Special offers
• Event invitations
You may withdraw your consent or unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
12. Cookies
Our website uses cookies to improve functionality and understand how visitors use our website.
You can control cookies through your browser settings. Where required, we will ask for your consent before placing non-essential cookies on your device.
13. Your Rights
Under UK GDPR, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request erasure of your information in certain circumstances
• Request restriction of processing
• Object to processing based on legitimate interests
• Request transfer of your information to another provider where applicable
• Withdraw consent where processing relies on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)
14. Complaints
If you are unhappy with how we use your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations or the way we operate.
The latest version will always be available on our website and will include the revised "Last Updated" date.
16. Contact Us
Top Body Gym (TB Community Hub)
Address: 26a Longs Ind est, Englands Lane, Gorleston, Great Yarmouth, Norfolk, NR31 6NE
Email: topbodycommunityhub@gmail.com
Telephone: (01493) 655229
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.